Shipping policy

Shipping Policy – The Ditto Army

At The Ditto Army, we want your Pokémon cards to reach you safely and quickly. Please read our shipping details below.

1. Shipping Locations

  • We ship within New Zealand and internationally.

  • International shipping times vary by destination and customs processing.

2. Processing Time

  • Orders are processed within 1–3 business days (excluding weekends and public holidays).

  • You will receive a confirmation email once your order has been shipped.

3. Shipping Carrier

  • All orders are sent via our local postage service NZPost.

  • Tracking numbers are provided for all orders when available.

4. Shipping Costs

  • Shipping costs are calculated at checkout based on weight and destination.

  • International shipping fees may vary depending on NZPost rates.

5. Delivery Times

  • NZ Orders: Typically 2–5 business days depending on location.

  • International Orders: Varies by country; please check with your local postal service for estimated delivery times.

6. Lost or Damaged Items

  • We take care to package all cards securely.

  • If your order arrives damaged or gets lost in transit, please contact us within 7 days of delivery for assistance.

  • Note: International shipments may be subject to customs delays that are outside our control.

7. Contact

  • Questions about shipping? Email us at thedittoarmy@gmail.com, and we’ll respond as quickly as possible.